MSC Industrial Supply Co. Customer Care Representative 11-8 M-F in Fernley, Nevada

18140BR

MSC Job Title:

Customer Care Representative 11-8 M-F

Work Location:

Reno, NV (Whse)

Job Description:

Build a better career with MSC.

On Forbes List of Best American Employers

Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.

Customer Care Representative

MSC is growing—and going—strong. We seek an attentive listener and communicator to answer inbound calls, sell MSC products, and help resolve questions and service issues. In this role you will apply your skills and knowledge to provide exemplary customer service to foster customer satisfaction, account retention and revenue generation.

HOW YOU’LL CONTRIBUTE

Use your helpful, can-do personality and your product and sales knowledge to foster customer satisfaction.

  • Answer inbound calls to sell MSC products and resolve customer product and service issues by providing sales-related solutions.

  • Communicate customer concerns to management to ensure the most effective and lasting resolution.

  • Resolve basic credit and collection issues.

  • Respond to customers via email, chat, and text and take appropriate action based on customer, product and sales knowledge.

WHAT IT TAKES

The customer-focused team player we seek should have these qualifications.

  • Solid verbal and written communication skills

  • Some inbound/outbound telephone sales, outside sales, customer service or industry experience

  • Computer literacy and proficiency with email, internet browsers and the Windows operating system

  • Basic arithmetic skills

  • High school diploma or equivalent

Job Req #:

18140BR

Employment Type:

Full-Time

State or Province:

NV

Zip/Postal Code:

89408

Additional Information:

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.

Address:

2300 E Newlands Drive

Job Title:

Customer Care Representative 11-8 M-F

Job Category:

Customer Care/Customer Service

City:

Fernley

Why MSC:

People. Collaboration. Insight. That’s how you build something that works.

Built on a foundation of values and trust, MSC works side by side with our customers to help them drive business results. With more than a million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.

As one of America’s Best Large Employers (named by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your families’ health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.